Introduction
Purchases made from our online store through our website (https://www.zaunet.com/) cannot be returned after purchase. However, if you receive a (1) defective product, (2) a product damaged during transit, or (3) an expired product, we will be happy to offer a full replacement free of charge upon receiving sufficient proof of purchase and the defect. To process a replacement, customers must send photographs/ videos of the damaged product at the time of unboxing or an expired product to us by submitting a ticket under https://www.zaunet.com/helpdesk/customer-care-1.
Our Customer Care Executive will evaluate the product for any defects related to its quality, and if the defect is confirmed, we will replace the product with a new one. If the product has expired for any reason, we will immediately replace it.
If your ordered product is not delivered, you may furnish proof of purchase by submitting a ticket under https://www.zaunet.com/helpdesk/customer-care-1, and we will redeliver the product promptly.
Customers must inform us of their intent to exchange or replace the damaged or expired product within 48 hours of receipt. Any return or replacement requests made after these 48 hours will not be entertained.
We do not entertain third-party claims for refunds or returns.
No returns will be accepted if a customer simply does not like the product after delivery or feels it does not meet their expectations. If you are dissatisfied with your order, please submit a ticket at https://www.zaunet.com/helpdesk/customer-care-1, and our Customer Care Executive will respond within 48 hours. We are available Monday through Saturday, 10 AM to 6 PM IST.
Cancellation and Refunds
Once an order is successfully placed and processed, it cannot be cancelled or refunded.
Refund requests will only be considered if the shipping location is not serviced by our delivery partners or if there is an unreasonable delay in delivering the ordered product. Damaged products will be exchanged following our Returns & Exchange policy.
Once a refund is confirmed in writing by us, it will be processed within seven (7) working days and returned via the original mode of payment. Depending on your bank, refunds may take 5–7 working days to reflect in your account after initiation.
No Refunds
We will not process any refund for the following cases:
Incorrect or insufficient address provided by the customer.
Non-availability of the recipient at the provided address.
Refusal to accept the product.
Delivery to a person or location specified by the customer, other than the customer.
Events outside our control (force majeure).
If the product has been tampered with by the customer.
No cancellations/refunds would be accepted on orders during sale period
For any further inquiries regarding our refund policy, please contact us at info@zaunet.com.